Frequently asked questions (FAQs)
diskAsur Pro2
How do I use the diskAshur PRO2 for the first time?
How to create a User PIN?
Unlocking with either Admin OR User PIN
How many unique User ID’s can I create?
What length does my new admin or User Pin need to be?
Any new Admin or User code that is setup has to be a minimum of 7 digits and be no more than 15 digits long (7-15 digits).
What can I do if I forget the User PIN?
Use your Admin PIN to enter Admin Mode, and then create another User PIN in Admin Mode.
What can I do if I forget the Admin PIN?
There is no other way to retrieve the Admin PIN except a complete reset of the iStorage diskAshur PRO2. After a complete reset, all data will be lost and you will need to initialise, allocate and format the iStorage diskAshur PRO2 manually.
Why did the OS not recognise the diskAshur PRO2 drive after I enter Admin or User PIN after a complete reset of the diskAshur PRO2?
You need to initialise, allocate and format the diskAshur Pro2drive manually. For more information, refer to “Initialising and formatting the diskAshur PRO2” in the product manual.
Can I initialise and format the diskAshur PRO2 with Windows user account?
No, this is a Windows limitation, you must use the Admin account to initialise and format the iStorage diskAshur PRO2.
Why could I not initialise, partition or format the iStorage diskAshur PRO2?
Ensure that you have administrator privileges for your computer. You can use only the administrator account to initialise partition or format the iStorage diskAshur PRO2 in the User Mode.
How do I use the iStorage diskAshur PRO2 without a password?
As a full disk encryption product, the iStorage diskAshur PRO2 can never be used without a password.
What encryption algorithm is used in this product?
The iStorage diskAshur Pro2uses AES XTS 256-bit algorithm.
Why could I not change my User PIN which has the same digits as the Admin PIN?
You can change it only in the Admin Mode. In the User Mode, the User PIN which has the same digits is created in the Admin Mode cannot be changed or deleted.
Do I require 'Admin Rights' for the iStorage diskAshur PRO2 to work?
No, since the iStorage diskAshur PRO2 does not require any software to be installed and the encryption/decryption is performed in Hardware on the drive itself, “Admin Rights” are not required.
My diskAshur PRO2 locks for no reason when connected to my computer whilst I am using it, what is causing this?
In addition go into Advanced Settings in Power Option to disable the following:
•Ensure the computer is set to sleep: Never (as above)
•Turn off hard disk after: 999999 Minutes
•USB selective suspend setting: Disabled
Once the download option appears select KB2919355 and then download and install.
This will be due the Mac’s power saving as there is a setting to switch off hard drives that are idle after a fix period of time see below.
My iStorage diskAshur PRO2 locks when my computer sleeps/hibernates. How can I stop this?
The only way to prevent this is by changing the power settings (Windows computers) of the computer so that it only switches of the monitor on hibernation/sleep and keeps power to hard drives and USB. On Apple MAC computers going to the power settings in `System Preferences` and clicking the do not suspend USB will keep the drive alive even if the MAC goes into full hibernation
I’m not getting a RED light from iStorage diskAshur PRO2 when connected to my computer?
Your computer may not have enough power going through to the USB to power the iStorage diskAshur PRO2. Use the supplied USB Y-Power cable to ensure full power to the iStorage diskAshur PRO2.
I want to use my iStorage diskAshur PRO2 with different Operating Systems how can that be done?
To make the iStorage diskAshur PRO2 universally compatible with all the most common Operating Systems requires the drive to be formatted using the FAT file system. This is done by using `Disk Management` in Windows, `Disk Utility` on MAC OS/x or MKFS in Linux. in Windows and Disk Utility on MAC OS/x or MKFS in Linux.
What is BadUSB and are iStorage devices susceptible to this exploit?
BadUSB is a theoretical exploit that was presented by SR Labs at the Black Hat conference in August of 2014. SR Labs demonstrated a vulnerability in one USB device that allowed malicious code to be programmed into the USB controller through a firmware update process.
The attack described is very sophisticated and in the case of iStorage products would require advanced knowledge of our USB controller, a leaked version of our firmware, the programming tool to update our controller, the password used for our programming tool, and an in depth understanding of the device’s functionality, etc.
According to SR Labs, the failsafe method to eliminate this threat is to simply disable the ability to update the controller’s firmware. Many of iStorage devices shipping today, including all of our USB 3.0 security products already have the firmware locked which prevents field updates to the USB controller.
As a continuous improvement, iStorage is locking down the firmware on all USB controllers used in iStorage devices to safeguard against this vulnerability. We recommend checking our website periodically for notices regarding BadUSB and Security Updates.
I have entered the wrong PIN 10 times and now all three LEDS are lit up and solid.
I’m not getting a RED light from iStorage diskAshur PRO2 when connected to my computer?
Your computer may not have enough power going through to the USB to power the iStorage diskAshur PRO2. Use the supplied USB Y-Power cable to ensure full power to the iStorage diskAshur PRO2.
My iStorage diskAshur PRO2 locks when my computer sleeps/hibernates. How can I stop this?
The only way to prevent this is by changing the power settings (Windows computers) of the computer so that it only switches of the monitor on hibernation/sleep and keeps power to hard drives and USB. On Apple MAC computers going to the power settings in `System Preferences` and clicking the do not suspend USB will keep the drive alive even if the MAC goes into full hibernation
I want to use my iStorage diskAshur PRO2 drive with different Operating Systems how can that be done?
To make the iStorage diskAshur PRO2 drives universally compatible with all the most common Operating Systems requires the drive to be formatted using the FAT file system. This is done by using `Disk Management` in Windows, `Disk Utility` on MAC OS/x or MKFS in Linux. in Windows and Disk Utility on MAC OS/x or MKFS in Linux.
Why does my diskAshur keep disconnecting in windows 8.1 and windows 10?
General
BadUSB issue explained
2. The PIN is being entered too quickly.
The Flash USB Drive / Portable HDD is not accepting my PIN code
2. The PIN is being entered too quickly.
What do I do if I forget my PIN?
Should you forget your PIN for any of our drives. Please contact your IT administrator or service desk if you were issued the device in a company environment.They may be able to assist with admin PINS if created. If this is a personal device, it may have to be reset. iStorage DO NOT have any backdoor pins to help retrieve lost data.
Windows to GO
The datAshur SSD drive is a compatible drive to work with Windows to GO (although not certified by Microsoft). It will work perfectly. In order to use Windows to Go you will need a fully licenced version of Windows 8.1 Enterprise or Windows 10 Enterprise.
What does IP57 mean?
Body parts (hands and fingers)
Dust
Accidental contact
Water by mechanical casings & electrical enclosures
The number “7” represents the level of protection the datAshur provides against the harmful ingress of water. The datAshur is IPx8 rated (The datAshur is suitable for a continuous immersion in water up to 1M under defined conditions of pressure and time)
My Wireless Mouse is not working when my Istorage drive is connected.